FAQ

We’ve gathered answers to the questions we are asked most often. If you didn’t find the answer you need, message our online consultant — we’ll reply during store opening hours.

Are all products authentic?

Yes. We sell only authentic products from the brands available at Shine Bright stores.

How do I place an order?

Add products to your cart, proceed to checkout and enter your contact details, how you’d like to receive your order (courier or pickup) and a payment method. After checkout, a manager will contact you to confirm the order.

How much does delivery cost?

Delivery within Tashkent is free. You can also pick up your order free of charge at one of our stores.

What payment methods are available?

Online payment via Click and cash payment upon receipt.

What does “Out of stock” mean?

The product is temporarily sold out in all stores. Add it to your favourites or message a consultant — we’ll tell you when it’s expected back or suggest an alternative.

Do you help with choosing products?

Yes. Our consultants will help you choose skincare, makeup, a fragrance or lingerie — in store or by chatting with our online consultant.

Can I return or exchange a product?

Returns and exchanges are handled in accordance with the consumer protection legislation of the Republic of Uzbekistan. Perfume and cosmetic products and underwear of proper quality are, as a rule, not eligible for exchange or return. If a product turns out to be defective, contact us and we will resolve the issue.